1.3 Privacy policy
YourShare Privacy Policy (Dec 2012)
1. YourShare’s commitment to maintaining your privacy
YourShare’s Privacy Statement has been created because we value our members and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for YourShare. YourShare subscribes to the Federal Privacy Act and the National Privacy Principles as laid down by Office of the Privacy Commissioner.
YourShare collects information from you in order to provide the services and products you request and information on products and services we offer. YourShare values your trust and aims to help you manage your financial products and services over the long term.
2. Collecting information on YourShare.com.au visitors
YourShare collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. YourShare utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with YourShare partners to provide them with an overview of how YourShare visitors use the site. This is done for the purposes of providing you with a more efficient site.
IP Addresses
YourShare’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies & Applets
YourShare uses cookies to provide you with a better experience. These cookies allow us to increase your security by storing your section ID and as a way of monitoring single user access. This aggregate, non-personal information is collated and provided to YourShare to assist in analysing the usage of the site.
3. Collecting information on YourShare Registered members
As part of registering with YourShare, we collect personal information about you in order for you to take full advantage of YourShare’s services. To do this it may be necessary for you to provide additional information to YourShare.
How the Information Is Used
An overriding principle of YourShare is providing great member service. The information you provide:
- will not be sold or otherwise transferred to unaffiliated 3rd parties
- will be used within YourShare to administer our products and services to you
- will monitor and evaluate products and services and aggregating information for research purposes and advertising
- will assist affiliated 3rd parties to administer your financial products for accounting, reconciliations, training, compliance and risk management
4. Email communications from YourShare
YourShare also provides you with selected information about our documents and website changes in our email communication. This free service is sent to registered users and provides the option of opting out of receiving these by unsubscribing. YourShare may also make you aware of additional products and services which form part of your relationship with YourShare.
5. Storage & Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss from unauthorised access, modification or disclosure. YourShare takes all reasonable steps to ensure the security of our system. YourShare allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by YourShare. However, YourShare will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the YourShare site.
6. Access to Your Information
As a YourShare member, you are able to change and update your profile at any time. If personal information you have provided us has changed or your circumstances change, or you believe that the data we hold is not accurate, please contact us (as per the contact details below) and we will amend on your written instructions. We aim to ensure only required data is held and that all data is complete and accurate. Should you require assistance with updating your data or removing your details, this can be by forwarding an email to: customer.service@yourshare.com.au. Users may unsubscribe from the YourShare services at any time also by contacting us (per the contact details below).
7. YourShare Partners & Advertisers
YourShare provides links and passes to third party sites. The use of your information by these third party sites is not within the control of YourShare and we cannot accept responsibility for the conduct of these companies.
8. Feedback
YourShare welcomes ideas and feedback about all aspects of the site. YourShare stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with YourShare partners either in aggregate form or with specific identifying characteristics removed.
9. Privacy & Site Changes
From time to time, YourShare may review and update its privacy statement. Revised versions will be updated on the website.
10. Thank you and contact details
Thank you for using the YourShare website and servicesik. If you have any queries in relation to our privacy policy or would like further information, please contact us (per the contact details below).
Contact Details
Phone: 1300 554 774
Email: customer.service@yourshare.com.au
Postal address: GPO Box 394, Sydney, NSW, 2001
