Below are the answers to some frequently asked questions. We welcome all enquiries, if you wish to speak with our customer service team please contact us on 1300 554 774, or click here to send a secure message online.

Q: I made a mistake with details on the calculator. How can I edit this?

A: To change any information you enter in the calculator you can simply click the remove option in Your Portfolio box and then re-enter the new details. If you are at Step Three and realise you have made a mistake, click on the ‘Prev Step’ button twice and this will take you back to the original calculator. Then you need simply remove the information as mentioned above.

Q: How far back do you collect commissions?

A: YourShare collects the fees and commissions generated across your financial products from the date we are registered as the broker on the account. We would love to be able to collect these fees and commission from the past, but unfortunately this money has already been paid to the organisations, banks, advisers, brokers, who originally set up your accounts.

Q: How do I register more than one type of account (eg; I have 2 super accounts)?

A: If you have two accounts for one product type, simply enter the amount for the first product into the calculator and click on add (button on the right). You can then enter the amount for the second product in the box and once again click add. When you reach Step Three you will be asked to complete the details for each of the accounts.

Q: How do you work with joint policies? Do we halve the premium/loan?

A: For joint policies you simply include the full premium. There is no need to halve it. Upon processing your forms, Cash-back claimed on these policies will be paid in the joint names.

Q: What do you mean by renewal date when I pay my insurance monthly?

A: Although you pay your insurance monthly, you will still have a date when your insurance company renews your policy. This will be the month when you started your insurance policy. If you are unsure, contact your insurance provider.

Q: What happens when YourShare receives the Nomination form?

A: YourShare will send you an email confirming the forms have been received, and will start to work with your financial institutions to update your nominated broker details to YourShare. Once your financial institutions have registered YourShare as your broker we will send you an email to confirm that your Broker details have been updated and advising you of your login and password so you can view your account and contact details. Each year thereafter you will receive a cheque for your share of all the trailing fees and commissions generated as a result of your investments and financial products, and you will stop paying up front and entry fees on your retirement and savings products registered with us.

Q: Why didn’t I receive forms for all the products I registered?

A: The forms you have received are for the registered products that we can start claiming your Cash-back on straight away, such as retail superannuation and life insurance. Other products, such as car and home insurance and home loans, may require a change in policy or company and this is why you did not receive forms for these products.

Q: I don’t have a printer. Can you post me the forms I submitted?

A: We can post the forms to you. Simply call or email us your details to customer.service@yourshare.com.au and request the Broker Nomination Form to be mailed. You can then sign the forms and send them back to us.

Q: Will completing the Broker Nomination form affect my Financial Products ?

A: By appointing YourShare to be your nominated broker, you are authorising us to collect the trailing fees and commissions generated as a result of your financial products. We can start claiming your Cash-back on most products immediately, such as Life Insurance, pension funds, retail superannuation and investments and these products generally do not need to change in any way – they will remain the same as they are currently. Other products such as car & home insurance, home loans and health insurance may require a change in policy or company for us to claim the fees and commissions.

Q: What do you mean by pension balance?

A: This is the amount of money currently in your Allocated Pension Fund. An allocated pension provides a periodic payment in retirement that can vary within minimum and maximum levels set by legislation. It is paid from your superannuation fund after it rolls over into a pension at retirement. Allocated pension funds typically have a trailing commission for the life of the pension fund.

Q: I have income from my Allocated Pension being deposited to my bank account every week. Will this be affected in any way?

A: No. Your investments are not affected; except YourShare will be your broker and you will now receive a yearly Cash-Back cheque.

Q: How are the Cash-Back amounts paid? And how will I be sure I have been paid correctly?

A: From day 1 you will stop paying entry fees and initial commissions on retirement savings and investment products registered with us. Plus each year YourShare sends a cheque payable to you for your share of all the ongoing trailing fees and commissions generated by your investments, insurances and financial products registered with us. You will also receive a statement reconciling the amounts paid across all your financial products. This way you can be confident that you have received the correct Cash-Back amount.

Q: What is a trailing commission?

A: Trailing fees and commissions are not well known or understood and can have a significant impact on your wealth creation. "Trailing commissions" are yearly commissions which are paid to the body that introduced you to your financial institutions, or that you nominate. Typically this is your broker, financial adviser or fund supermarket. These payments can be made even where you have gone directly to the fund manager. These fees are paid every year for the life of your investment. Per Choice magazine - Trail commissions – October 2005 “Millions of dollars per year are paid by fund managers to financial planners and discount brokers in the form of ongoing commissions, known as trails or adviser service fees. These commissions are paid out of the money you invest. They’re supposedly for ongoing service but in many cases the planner doesn’t provide any ongoing investment review or advice”

Q: How do I know if my investments pay a trailing commission?

A: The majority of financial products pay trailing fees and commissions every year to the body that introduced you to their financial product. [Where no introducer is known these fees are retained by the financial institutions]. You could either call the financial institution directly, do a thorough review of the fund prospectus (a common term used for these fees is Adviser Remuneration), or contact YourShare directly to determine how much trailing fees and commissions you could be paying on your financial products now.

Q: What does YourShare charge for this service?

A: YourShare refunds 100% of all entry fees and initial commissions on your retirement savings and investment products. We charge a % of the annual trailing fees and commissions collected on your behalf for administering the Yearly Cash-Back service. The % charged depends on the total amount of the Trailing fees and commissions collected for you. You will receive 50% of all trailing commissions collected until your refund amounts to $295pa, plus you receive 100% above $295. As an example, if we get back $100 a year for you, you will receive $50pa, if we get back $4,000 a year for you, you will receive $3,705pa.

Q: My super fund is not on your list?

A: It is likely that you are with a super fund that does not charge fees and commissions, such as an industry or corporate super fund, and therefore YourShare is unable to collect these charges. To check if you are in an industry or corporate super fund simply call your fund. For more information on industry super funds, see below.

Q: I am in an Industry Super Fund – does it pay commissions?

A: Industry Super Funds are a great choice. Though they do charge fees and commissions, they do not pay commissions to brokers, financial advisers or third parties, therefore, there are no commissions that can be collected on your behalf by us for you. However, if you have other superannuation funds, we can take a look and advise whether there will be trailing commissions we can pay to you.

Q: What happens to my adviser, broker, or third party currently receiving my commissions?

A: Upon joining YourShare and nominating us as your broker, all fees and commissions currently paid to your advisor will stop and be paid to your Cash-back account instead. If your advisor is performing a service that you are happy with, and you know just how much you are paying them, then you may want to speak to them before joining YourShare. Alternatively, you could speak to one of the YourShare Plus team who can advise you on your financial products, and you can still receive your Cash-back.

Q: Why don’t I have log in details yet?

A: You will be sent your login details once we have processed your forms.